Support
Customer Support & SLA
CorpusIQ maintains a 72-hour SLA for all customer support and compliance inquiries.
Response Times
- General Support: Response within 72 hours
- Security Issues: Acknowledged within 24 hours
- Privacy Requests: Handled per regulations (typically 30 days)
Contact Channels
Headquarters
10458 E Jomax Rd, Ste 102
Scottsdale, AZ 85262 USA
Common Support Requests
Troubleshooting connector authorization failures
Verifying OAuth token permissions and scopes
Viewing indexed metadata and query history
Requesting data deletion and retention confirmation
Billing and plan management questions
API access and custom integration setup
Troubleshooting
Query returns no results
Simplify your question or specify a connector, file name, or sender. Check that connectors are properly authorized.
Connector authorization fails
Verify OAuth scopes are accepted. Some users need to adjust privacy settings in their business tool. Clear browser cache and retry.
Sync pauses or disconnects
Reauthorize the connector in your dashboard. Check that OAuth token hasn't expired. Verify API access hasn't been revoked.
Data deletion confirmation
Use the dashboard instant-delete button (immediate) or email privacy@corpusiq.io for deletion verification and audit receipt.
Critical Issue Escalation
Critical issues (security breaches, account access loss, billing errors) are escalated directly to our operations team and prioritized for same-day response.
When escalating, include:
- Account email address
- Timestamp or log reference
- Detailed description and reproduction steps
- Any relevant error messages or screenshots
Security events are acknowledged within 24 hours and fully resolved under our 72-hour incident policy.
Need immediate help?